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Support Specialist (EDI) - Connected Customer, IS Connected and Intelligent Solutions

Location: Chennai
Company: Expeditors
Direct Employers
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"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Expeditors, we view technology and systems development as a core business strategy and strength. Our entire global network uses unified, event-driven operational systems. We focus on hiring excellent people to provide our customers the systems and services they need, while continuing to invest in the growth and success of our people.
Expeditors exchanges over 35 million Electronic Data Interchange (EDI) messages each month with our customers, service providers and government agencies. EDI provides tremendous business value. Using webMethods and proprietary internal applications, the EDI Developer creates and maintains EDI based business translations that exchange electronic messages with internal and external systems. You will be part of a team that is responsible for analyzing, developing, testing, installing, and supporting this business-critical information.
Connected Customer Support communicates with branches around the world, solving dozens of issues and configuring setups in our internal systems on a daily basis. Every day is a new challenge, whether that is a password reset or determining why our Electronic Data has stopped sending to a global client. We use logic to troubleshoot inconsistencies in our EDI translations, catching the small things and hunting down bugs. No one will tell you our job is easy, but we are serious about having fun and enjoying time with our teammates. Come prepared to learn, laugh with us, and provide the very best in customer service!
This job might be for you if:
- You're a passionate problem solver
- You enjoy improving processes
- You have experience in a fast-paced environment
- Your attention to detail is outstanding
- You enjoy complex puzzles
You'll be happy working with us if you are also:
- Take pride in your work and desire to do it correctly, every time
- Have flexibility to reprioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
- Have experience in Unix, scripting, or SQL
- Enjoy reading or understanding code, but not necessarily writing it
Experience : 3 to 8 years
Minimum Qualifications:
- Experience in an EDI environment and Knowledge on EDI formats like ANSI X12, EDIFACT, XML, Flat files
- Excellent analytical and decision-making skills
- Exceptional customer service
- Effective verbal and written communication
- Superior organization skills
- Ability to create instructional and technical documentation
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Employee Stock Purchase Plan
- Training and Personnel Development Program
REPORTING STRUCTURE
Sr.Manager , IS Connected and Intelligent Solutions
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