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Application Support Specialist

Location: Bangalore
Company: Expeditors
Direct Employers
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"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description:
The Information Services (IS) Application Support Specialist plays a critical role in our Region.
This position supports and maintains Expeditors proprietary Applications and Systems by handling incoming helpdesk tickets, phone and e-mails for our internal clients.
This position will be responsible for working on incident problem management, helping to identify issues and improve our processes. Every day is different. Come prepared to learn, share and provide the very best in customer service!
Major Duties and Responsibilities:
· Address incoming Application Support requests across several Applications in a team environment.
· Troubleshoot various system issues: bugs, training, and resource questions.
· Liaison between branch operations, development, product owners, and other internal IT teams.
· Document dataflow process improvements, new procedures, and troubleshooting methods.
· Provide education and cross-training within the support groups.
Desired Qualifications:
· Resolve problems creatively using technology
· Skilled in applying a variety of triage and analysis techniques
· Improve processes
· Exceptional customer service
· Organized and efficient
· Ability to create instructional and technical documentation
· Strong verbal and written communication skills
· Multitask various responsibilities with ever changing priorities
· Degree in computer science or comparable work experience
· Proficient in MS Office Applications such as Excel, PowerPoint, Access, etc.
· Understands data, application & technology architectures
· Good understanding of logistics operations (preferred but not mandatory)
Helpful Experience:
· SQL, UNIX, logistics industry, databases and dataflow, basic EDI knowledge. Exposure to an IS helpdesk or support in a technical, fast-paced environment focused on providing exceptional customer service.
Job Location
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Life and Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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