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Network Operations Analyst

Location: Bangalore
Company: General Electric
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Job Description Summary
The Network Operations Analyst will be responsible for leading all the operational services and projects related to network & telecommunications (includes LAN, Wireless and Network Security).
Job Description
This position is integral to the JFWTC Infrastructure Operations team supporting Network Operations excellence, technology standards and process simplification and robustness at the John F Welch Technology Center.
Primary functions of this position will include:
This position is integral to the JFWTC Infrastructure Operations team supporting operations excellence, technology standards, process simplification and robustness at GE Global Research.
Primary functions of this position will include:
- Responsible for managing & supporting LAN/Wireless & Telephony infrastructure at site
- Coordinate efforts for Hardware evaluation, procurement, installation, and Maintenance of network infrastructure.
- Standardize and document support processes to gain efficiencies and allow for a global support model where applicable.
- Aware of and comply with the change management processes
- Drives IT scheduled outages for site by working with cross business teams.
- Responsible for creating & driving RCA for all the compute incidents resulting in unscheduled outages.
- Support Process Governance teams in driving incident reduction methodologies & service improvement programs
- Works with key stakeholders, process governance & management to define and implement customer centric service level agreements to track and improve network infrastructure operational excellence.
- Partner & drive shared service programs for better infrastructure operations support for the site.
- Assesses and improves the overall technical knowledge base and continuity service planning for the network infrastructure.
- Responsible for network systems design, implementation, and ongoing management at JFWTC, focusing on security, availability, performance, redundancy, and adherence to GE Global standards
- Work closely with global network team for enhancing network operation effectiveness, technical escalations, and service improvement.
- Maintain the highest levels of Network availability, capacity and performance and report out metrics.
- Establish and maintain robust network documentation.
- Engage with appropriate business partners/customers for all network initiatives.
- Work with Security teams to ensure the secure design and operations of the JFWTC Network.
- Bachelor's Degree in information technology, or related discipline or equivalent related IT experience
- 5+ years of IT experience with 2 to 3 Years in managing network and telecommunication operations
- Need to have strong technical knowledge on LAN, Wireless controllers, WAN and Network Security devices like Firewalls
- Demonstrated experience with Cisco technologies and hardware like Catalyst switches, Routers and ASA series firewalls
- Excellent communications and interpersonal skills
- Must be willing to work out of an office located in Bangalore
Desired Characteristics:
- Proven analytical and problem resolution skills
- Ability to work across technology and process teams in developing solutions
- Understanding of other Infrastructure technologies
- Possesses facilitation and influencing skills to develop long term relationships with the business and partners
- Ability to effectively interact with a diverse group of IT Staff located in multiple sites, including proven effectiveness working with global teams
- Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources
About us:
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
*Disclosure of your Gender or Sexual orientation is completely Voluntary and not mandatory. ?
Additional Information
Relocation Assistance Provided: Yes
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