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Application Operations Leader

Location: Bangalore
Company: General Electric
Direct Employers
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Job Description Summary
This role will be responsible for the overall IT Operational Excellence and continuous improvement for our CS Enterprise Risk Management tools (ICAM, ConFIRM, AutoCAT, My Fleet, BLD & ESC etc.) MR process. The IT Leader will define and drive an effective IT Operations strategy aligned to the "Big Swing RTS" services team. He/She will be managing and leading the overall IT Operations team aligned to supporting the CS Products. Operations Excellence includes but not limited to application support, infrastructure support, cost & financial management, organizational vitality, vendor management, strategic planning and driving simplification opportunities. The role requires strong partnership and interaction with relevant Technical Product Owners, Sr. Directors Functional Partners, and other Project teams.
Owns and is accountable for application and platform SLA's against operational commitments
Owns application security & compliance partnering with Product Owners, ensuring application & data integrity is met.
Job Description
Roles and Responsibilities
In this role, you will:
Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
application monitoring and outage reporting leveraging a consistent tool and approach across multiple applications
Ensure stable, secure and compliant operations of all the applications in scope and hence the continuity of key business processes
Support critical business process like MR, catalog release, quarter close activities for business leveraging Risk applications.
Partner with other pillar application teams to promote application simplification efforts and ensure successful transition of business processes and continuity.
Coordinates all IM SOX, Functional SOX, and External audits and requests on time
Seeks opportunities with business leaders to enhance applications, drive valuation creation through IT Ops; recommends and drives changes to increase efficiency, minimize rework and improve quality of data access
Influences various implementation teams to assess and understand implications for existing applications and processes ensuring process rigor and adherence to program methodology standards across the business
Be accountable for preparing & distributing key IT application operational support metrics.
Partner and coordinate with Technical development team and CS Functional partners from the beginning of the IT projects to ensure sustainable and operational products are created and transitioned into operations. Manages the whole transition process in line with the GE ITIL based framework and TTO process
Proactively identifies and removes obstacles or barriers on behalf of the team
Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement
Ensure conformance to Operations support standards / practices
Responsible for internal IT processes like Change Control, patch application testing, coordination and communication for outages
Build strong team relationships with multiple stakeholders including business, support teams, vendors, and end users.
Partner with stakeholders to prioritize and lead mandatory compliance, productivity and business initiatives
Education Qualification
Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math)
Desired Characteristics / Technical Expertise:
Team leader & strong vendor management experience
Project Management Experience..min 5 years
Good financial acumen to effectively oversee and coordinate a multi-million dollar budget
Demonstrated experience with quantitative, analytical, and problem solving skills
Experience working with program management methodologies like SAFe, Agile, etc.
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
Change oriented -actively generates process improvements; champions and drives change initiatives; confronts
Ability to work with global teams, act independently and as part of a team
Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.
Additional Information
Relocation Assistance Provided: No
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