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Unix Sysadmin - IS Customer Experience

Location: Chennai
Company: Expeditors
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"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder...
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
How we describe our team
We are a multi-talented team who owns the infrastructure of our company's modern and seamless, customer-facing digital experience, built as an external suite of tools for our customers, vendors, service providers, and employees. We are Configuration Engineers, System Administrators, Database Engineers, System Analysts, Product Managers, and Scrum Masters working with systems based in the Cloud and On-Prem. We are empowered as a team to make the right decisions to support our Application Development teams, with a focus on continuous learning, adaptation, and change to ensure our company is a technology leader in the Logistics industry. We provide stable and reliable environments and tools to allow for that change with minimal impact. We are the team ensuring the foundation is good so that the house is stable, and try to have fun doing it!
Why we like it here
Communication and Collaboration with team members dedicated to the work, but keeping a focus on work life balance. Celebrating each other's accomplishments and trusting each other to provide honest feedback. Discussing new ideas and creating the path forward together. We strongly believe in a vision to create unlimited opportunities for our people through sustainable growth and strategic focus, inspiring our premier customer-focused logistics organization.
What are we building
Scalable system infrastructure for nine Development teams in two countries for one web based application utilizing RHEL, Azure Cloud, Ansible, GitLab and other technologies as we continue to grow. This application called EXP.O NOW is our company's leading customer facing digital product. It drives our business, improves user experiences with modern upgrades, while staying modular and adaptable. We set expectations to deliver best in class results with timeliness to capture eager markets, looking for innovative approaches to overcome the challenges faced by Development, Operations, Continuous Deployments, and most importantly our Customers!
Who we need and what is the System Administrator Job Description
Our System Administrator needs to be able to handle building and supporting our essential infrastructure both for on Prem (UNIX) and Cloud based (Azure) servers through support, troubleshooting, installation, and deployment. Be creative during collaboration on best practices and ways to improve performance along with efficiency. Possess resolve for troubleshooting complex and simple issues alike. They will have a keen eye for recognizing inefficiency and take the initiative to simplify processes for their team and customers. A solid understanding of automation and infrastructure as code would be desired!
Primary Responsibilities
- Utilizing Infrastructure as Code best practices, develop, maintain, and enhance systems using Python, C, and bash
- Provide recommendations to management through research and review of recent industry solutions in various UNIX related technologies
- Perform system builds and hardware upgrades for UNIX servers with ability to utilize Ansible
- Diagnose and isolate operating system, server-side networking, and application-related problems; create workarounds or conduct system and disk recovery as necessary
- Create documentation and training material; provide training to others to ensure cross collaboration
- Provide production support for servers and data storage including after-hours on-call support
- Perform hardware maintenance, repairs, and replacements
- Enable and maintain system backups utilizing backup software and web-based monitoring tools
- 7+ years of Red Hat (RHEL) experience as IT support or similar role
- Working knowledge of Azure Cloud management resources
- Ability to Document procedures, standards, best practices
- Strong work ethic, interpersonal skills, and the ability to effectively communicate with a wide range of individuals
- An aptitude for methodical and comprehensive troubleshooting
- Strong understanding of Active Directory and group policies
- Experience with Ansible and Ansible AWX
- Experience with automation frameworks & extensive programming/scripting experience (bash, C, Python)
- Experience installing, configuring, and supporting in-house & 3rd party software
- Knowledge of backup strategies and products
- Knowledge of DTrace and other diagnostic tools
- Experience using fiber attached storage in both SAN and point-to-point environments
- Good troubleshooting aptitude.
- Practiced in designing and implementing business continuity/disaster recovery and high availability plans
- Experience troubleshooting network and connectivity issues
- Experience with cluster management software (VCS)
- Experience with Kubernetes or similar Containerization
- Experience with Solaris and Solaris Zones
- Experience with Cohesity or CommVault backup solutions
- Expertise configuring and supporting Sun Volume Manager, Veritas Storage Foundation, and ZFS
- Paid Vacation, Holidays, Sick Time
- Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Manager - IS Customer Experience
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