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Team Manager - IS Operational Experience

Location: Chennai
Company: Expeditors
Direct Employers
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"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
The Information Services (IS) Team Manager leads and manages agile teams of 8+ people. Those teams are responsible for delivering and maintaining the systems that enable their Portfolio to support Expeditors' business excellence. The Team Manager is responsible for coaching and mentoring their team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are healthy and performing well. The Team Manager is responsible for ensuring that their teams understand expectations and how their work is tied to Portfolio performance. The Team Manager will manage any enterprise risk, provider relationships, and/or assets as required by the Portfolio Leader. Team Managers need to optimize their teams to achieve their Portfolio's desired outcomes and be biased towards execution. The Team Manager understands logistics in general, their specific domain very well, how to foster DevSecOps, and how the Technology and Process Architectures work to enable Portfolio success.
The Team Manager will support delivering exp.o Transportation for the GNS and Transcon products. They will incorporate much of what is currently in the Transportation ART, but with more narrow focus and a strong sense of urgency around delivering GNS and getting users out of blue screens. GNS & Transcon includes agile feature teams, component teams and managed services. Team members are located at CHQ, EMS and GSC.
KEY RESPONSIBILITIES
- Support their people's development and career growth
- Develops strategic partnership with respective business stakeholders
- Completely aligned with Portfolio management
- Understand, support, and communicate the Global IS vision and strategy
- Embrace the Process Architecture
- Includes but not limited to Lean, Agile, and Scaled Agile Framework principles and practices
- Ensure the availability, security and performance of Portfolio systems
- Deliver tangible business value through execution of a Portfolio's initiatives, programs and projects
- Deliver continuous improvement across IS operational responsibilities with measurable outcomes
- Ensure their people understand how their work is tied to outcomes
- Overseeing enterprise risk management, provider relationships, and/or asset management as required by the Portfolio Leader
MINIMUM QUALIFICATIONS
- Personal and professional alignment with Expeditors culture and ten critical success factors
- Proven experience as a logistics and technology oriented leader
- Experienced problem solver, strong collaborator and able to provide clarity around complex topics
- Assertive personality, interpersonal, action and outcome driven leadership
- Strong leadership, management, financial, communication and execution capabilities
- Experience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe)
- Ability to actively inspire, coach, mentor and motivate
- Ability to promote autonomy, mastery and purpose, through empowerment and creating leaders
DESIRED QUALIFICATIONS
- BA/BS in Business Administration, MIS, Computer Science, or related degree preferred
- Global logistics/Supply chain business knowledge
- Experience in a technical role such as systems/data/business analysis, project management, or software development
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Employee Stock Purchase Plan
- Training and Personnel Development Program
REPORTING STRUCTURE
Senior Manager, IS Operational Experience, GNS & Transcon
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