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Production Support (EDMS ) - IS Operational Experience

Location: Chennai
Company: Expeditors
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"We're not in the shipping business; we're in the information business"Peter Rose, Expeditors FounderExpeditors is a Fortune 500 global logistics company that satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. We pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing our customers' supply chains.Our industry professionals, award winning processes, and globally unified systems ensure that we always live up to our promise, You'd be surprised how far we'll go for you.®
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description (Roles and responsibilities)
Minimum 5 years' experience Java / Spring / Hibernate Framework SQL production application support (L3) and
Support engineer with good experience of providing level4 (Monitoring, debugging, troubleshooting and code fixing) support of a Java Web Application.
Roles & Responsibilities:
- Providing development layer support by debugging, troubleshooting, and resolving production incident
- Monitoring of the application using the provided monitors and dashboard
- Problem fixes Working on code fixes by following best development practices and guidelines
- Automation of manual work by developing tools
- Joining the onsite calls as team's representative, understanding the problem and direction, providing the direction for team for any dependencies and helping with resolving incident within defined SLA
- Documentation of knowledge base
- Updating the incident and tickets with relevant details in the Incident Management tool as per defined incident management process
Mandatory Skills:
- Core Java skills, Basic PL/SQL skills, Exposure of working on any Java Web Application (Debugging, troubleshooting and bug fixing)
- Good verbal and written communication skill
Skill sets (Nice to have)
- REST Webservices
- Spring MVC
- Angular
- Paid Vacation, Holiday, Sick Time
- Employee Stock Purchase Plan
- Training and Education Program
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