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Manager, Digital Experience

Location: Mumbai
Company: NTT America Solutions, Inc.
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Want to be a part of our team?
The Digital Experience Manager is responsible for optimizing end-to-end user experience across our website and connected digital platforms. Working closely with the Digital Demand and Content Hubs, you'll manage the delivery of an optimization roadmap based on a deep understanding of the needs of both business stakeholders and the end-user.
You will be constantly on the lookout for user pain points and potential improvements to inform existing projects and feed into new ones, identifying these using Google Analytics, Sitecore analytics and qualitative research tools such as session replays, heatmapping, customer surveys and remote user testing.
You'll then turn your insights into user-centred solutions, working with designers, developers and analysts (both internally and in third parties) to deliver innovative products and features.
Working at NTT
Key roles and responsibilities
As the Manager, Digital Experience, your role and responsibilities will include:
- Own and maintain a continuous optimization roadmap based on data/analytics, user feedback and business requirements.
- Ensure a deep understanding of all user needs in order to identify ideas that improve the user experience and support a business outcome of demand generation.
- Ownership of user experience on site; performance tagging and optimization.
- Run A/B or multivariate testing to support delivery of enhanced components.
- Use customer insight to create proof-of-concept prototypes for user testing and iteration.
- Scope and prioritize activities based on business goals, and user impact.
- Write user stories and acceptance criteria to feed into the development cycle.
- Maintain an up-to-date understanding of digital design, technology and optimization trends.
Education and Training and Experience
- Experience of digital optimization and user research
- Strong understanding of user-centred design / usability / accessibility principles
- Strong technical background with understanding and/or hands-on experience in software development
- Experience managing customer facing websites and apps
- Experience of leading wireframing and user testing
- Proven track record in managing all aspects of successful product delivery, taking changes from initial idea or wireframe to through final delivery
- Highly confident user of at least one CMS - ideally Sitecore
- Qualifications in design and UX
- A qualification or solid understanding of Agile planning and development
Personal Attributes and Skills Required
- Strong analytical and problem-solving skills
- Strong interpersonal and communications skills, both in person and in writing
- Excellent stakeholder management
- Committed team player
- Ability to manage multiple tasks with demonstrated ability to organize and schedule work effectively
What will make you a good fit for the role?
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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