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Oracle CRM Consultant

Location: Pune
Company: Emerson
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Overall Responsibility:
This position will be responsible for carrying out Production Support for Global Instance of Emerson Automation Solutions Requires expert skills in Oracle Production Instance Support/Troubleshooting Resolving Issues/ Root cause Investigation, Problem resolution and Communication with Customer
Skills & Experience Required:
- Support / Implementation experience and detailed understanding of the following Oracle Applications: Depot Repair, Teleservice, Field Service, Install Base, Service Contracts, Quoting, Spare Management, Sales Online, Marketing Online, CRM Foundation and TCA
- 7-10 years' experience in Oracle ERP, at least 7+years of experience working in Oracle CRM Modules in Oracle r12 E-Business Suite
- Knowledge in Oracle CRM standard functionality and experience with customizations, extensions, modifications and integration (CEMLI) components
- Familiar with Oracle application architecture
- Working knowledge of Oracle Setups for R12 E-Business Suite: Request to Repair, Dispatch to Debrief, Contract to Renewal, Quote to Warranty and RMA Business process cycle, functional module setups, profile options, flex-fields, functional module interfaces
- Understanding of software development methodologies, development processes, change management, and deployment procedures
- Experience with gathering user requirements and understanding and interpreting requirements specifications
- Ability to analyze, understand, trouble shoot and effectively communicate functional details to end users and management
- Experience with full Systems Development Life Cycle
- Self-Motivated & Team player
- Must be a team player with the ability to work independently as well as part of a team
- Must be flexible, adaptable and have the ability to work in a fast paced changing environment. Strong analytical and problem-solving skills
- Ability to work in a demanding user environment.
- Strong interpersonal, written and verbal communication skills. Solid analytical, negotiation and problem solving skills.
- Develop training material and application documentation as required. Educate business users
- Provide support for configuration and application of multiple functional modules.
- Identify and test application patches prior to promotion to production. Proven history of successful problem solving with a sense of urgency Work with Oracle Technical Support on SR resolution
- Must be willing to work in shifts
BE/ B. Tech/ MCA
Candidate should possess the degree from a recognized University/ Institution only
Ability to travel globally
- Tech Skills :
Oracle Applications:
Depot Repair, Teleservice, Field Service, CRM Foundation , Quote, Service Contracts and Install base
Required Competencies:
- Action Oriented
- Manages Complexity
- Plan and Aligns
- Drive Results
Requisition ID: 22016831
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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