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Manager, Global Infrastructure

Location: Bangalore
Company: EFI
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Manager, Global Infrastructure
Location India - Bangalore
Tracking # 7347
# of Openings *1
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eProductivity Software ?is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity's integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.
Position Description
An incredibly exciting, near-greenfield opportunity has arisen for a Global Infrastructure Manager to join our IT team in our Bangalore, Whitefield office.
The global infrastructure manager directs the infrastructure team and implements infrastructure strategy and architecture standards and procedures for the business. Together with the infrastructure engineers, systems administrators, and network engineers you will provide a reliable a highly available server and network infrastructure service to users and external customers around the world.
Basic Function
This position manages the team, budget, and relationships around physical, virtual, and cloud technologies. This includes networks, servers, storage, telephony, and long-term planning of the IT Global Infrastructure department. The desired candidate manages and supports business plans, guides the strategic long-term roadmap, creates contingency plans, and ensures that the delivery of all products and services within their purview meet performance criteria based on IT metrics.
This role will be responsible for all technology aspects of Infrastructure including service management, servers, storage, network, telephony, and solution architecture. This includes leading strategy and portfolio management, service roadmap, prioritizing initiatives, budgeting, negotiation with partners and vendors, driving service maturity and service metrics, and overseeing engineering, delivery, and ongoing support and maintenance of a multi-global site strategy and infrastructure.
This role will work cross-functionally to support the corporate M&A strategy as well as cloud services and core business applications.
Primary Duties
- Manage IT Infrastructure and Security to Maximize Uptime and Protection of Data.
- Provide leadership in planning and managing computer operations and application support, systems and database administration and network operations
- Responsible for managing overall IT day to day operations to improve infrastructure costs, performance, and end user satisfaction, Service Measurement & Continuous Improvement including:
- Performance to SLAs, Service Reviews and Benchmarking
- Service Use Case Identification, Feature Sets and Value Articulation, User Experience, Focus on re-use of Service
- Drives Service Delivery Operations, including:
- Role development and resource planning;
- Hands-on technology support as a point of technical escalation;
- Budget and Cost Analysis, Partner and Vendor Negotiations
- Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure related risks.
- Leads the delivery of a 24/7 sustain for all infrastructure
- Builds, leads, and fosters team to deliver new end-to-end solutions that vary in complexity and cost.
- Manage team resource requirements to ensure appropriate balance between tactical and strategic demands.
- Develops a high performing internal IT team that executes well AND provides support in the required domain
- Work closely with project team members line managers for time allocation and prioritization.
Required Skills
- At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
- Experience in areas such as network design and administration, data center operations, database administration, and systems administration.
- Expert stakeholder management, business case development, global teaming, and remote collaboration.
- Direct experience with (at least three of) ITIL, strategy formulation, IT continuity management, configuration management, technical change management, contract negotiation, vendor management, new technology evaluation, project management.
- Strong management and people development skills
- Solid working understanding of the Technology organization and its operations. Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management.
- Ability to shape a strategic vision, drive execution and lead change.
- Positive influencing skills both verbally and through the preparation of written materials to build relationships, influence and negotiate.
- Bachelor of Engineering or equivalent.
Optional skills:
- Outstanding leadership and motivational skills to ensure that technology solutions continuously meet the evolving needs of the business.
- 5+ years of experience managing complex projects
Optional Duties:
- Responsible for Service Offering prioritization & Roadmap, including : New Capability Authorization, Roadmap to drive Service Maturity, Service Inter-dependency Identification
- Interfaces with SVPs/VPs/Directors of each core function supported: In addition, navigates through the org to partner in delivering end-to-end solutions and support.
- Ability to help solve problems or challenges and provide assistance to systems that are critical to the success of ePS.
- Responsible for designing and troubleshooting the groups global network of IT services to meet the functional objects of the business.
Equal Opportunity & Disability Accessibility Statement
EFI is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law:
EFI is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 650-357-2777 or via email EFI will make determinations on such requests for accommodation or assistance on a case-by-case basis.
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