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Senior Manager : MS Operations

Location: Mumbai
Company: NTT America Solutions, Inc.
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Job Profile Summary
Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business. Survey Tip: This role is focused on the relationship between the customer and solution provider during a project of a fixed duration.
Working at NTT
Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business. Survey Tip: This role is focused on the relationship between the customer and solution provider during a project of a fixed duration.
What will make you a good fit for the role?
Standard career level descriptor for job level:
• Assignments are received in a goal-oriented format and resources are allocated to meet these goals
• Gives guidance to subordinates but allows latitude within organization's policies and procedures
• Recommends policy / process changes that affect immediate area
• Works on issues of diverse scope
• Follows procedure when methods for solutions need to be selected
• Acts as advisor to meet schedules or when technical issues need to be resolved
• Responsible for schedules and performance requirements
• May have budget responsibilities
• Mistakes may incur costs or impact short-term goals
• Interacts with subordinates, customers or peers from other areas on matters pertaining to functional area
• Leads co-operation between members and teams
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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