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Service Delivery Coordinator

Location: Gurgaon
Company: NTT America Solutions, Inc.
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Service Delivery Coordinator
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you'll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies - who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You'll be part of a team who's passionate about making a difference to the way technology shapes how we live and work - whether it's protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You'll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we'll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
Customer Service Support: Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
What you'll be doing
Administrative support
The individual, under the guidance of the Service Delivery Asset and Procurement Team Lead provides a complete Asset and Procurement Management administration service and supports the activities relating to Asset and Procurement Management.
Their primary function is to assist with stock planning, order administration and distribution, basic system support, filing and general administrative functions. These activities will include, but is not limited to:
- Stock planning - The Service Delivery Asset & Sparing Support Administrator assists with stock planning for the relevant Business Unit at a country level. They assist with the achievement of pricing and profitability by ensuring the maximum discounts on stock orders.
- Order administration - These individuals are responsible for raising manual requisitions for ordering and ensure the necessary approvals for orders. They review the relevant management/movement reports and ensure that the relevant maintenance stock is ordered in line with the information contained in these reports
- Order distribution - They manage the distribution of landed orders and provide Group Integrated Distribution GID with order information to assist with the distribution of stock.
- System support - For basic system support, they update and maintain the related Service Delivery Asset and Procurement Management database and systems, ensuring complete data accuracy. They assist in keeping information on all relevant Service Delivery Asset and Procurement Management systems up to date. This individual maintains a good understanding of the relevant Service Delivery Asset and Procurement Management systems and portals.
- General administration - The Service Delivery Asset & Sparing Support Administrator assists with the compilation and distribution of the relevant reports, maintains spares records and ensures its accuracy. They are responsible for all administrative duties required by the Service Delivery Asset and Procurement management team.
Client satisfaction
The individual displays strong orientation towards ensuring client satisfaction and service delivery. They assist with stock related queries and when required, escalate these to the Senior Service Delivery Procurement Administrator or Service Delivery Procurement Administrator.
Behavioural skills
The Service Delivery Asset & Sparing Support Administrator provides efficient administrative support with limited guidance. They are reliable and are able to produce a high quality of work. They have excellent verbal and written communication skills. They display good attention to detail and are able to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery. They are proactive individuals who possess good planning and organising ability.
What would make you a good fit for this role?
Standard career level descriptor for job level:
• Have substantial understanding of the job
• Uses skills and knowledge to complete a wide range of tasks
• Work is moderately difficult
• Need to use judgement to solve issues or make recommendations
• Receives very little daily instruction
• Only gets general instructions on new work
• Typically requires demonstrable level of related experience.
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
We are proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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