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Senior Associate - Business Analyst

Location: Mumbai
Company: NTT America Solutions, Inc.
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Analyzes complex business problems to be solved with automated systems.
Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner.
Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems.
May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
Working at NTT
The Business Analyst's key function is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.
Key Roles and Responsibilities:
- Act as a bridge between the business problems and the technology solutions.
- Analyse, transform and ultimately resolve the business problems with the help of technology.
- Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
- Deliver business projects in line with sponsor requirements and enterprise architecture.
- Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
- Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
- Assist with the resolution of issues pertaining to the service.
- Adhere to and follow the relevant development and support processes.
- Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
- Take responsibility for delivery of project elements with minimal supervision
Knowledge, Skills and Attributes:
- Broad understanding of business practices and processes
- Excellent team player who displays good client service orientation with well-developed administrative and organisation skills
- Deep expertise in specific systems, processes and technologies that they will be required to analyse
- Meticulous attention to detail whilst working under pressure
- Excellent verbal and written communication skills
- Ability to listen empathetically
- Ability to build rapport and engage effectively with a variety of stakeholders
- Knowledge of project management methodology
- Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
- Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
- Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
- Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Academic Qualifications and Certifications:
- Typically requires Bachelor's degree or equivalent with related demonstrable experience
- Project management certification would be advantageous
- IIBA Membership required
- Relevant technology certification(s)
Required Experience:
- Demonstrable experience as a Business Analyst gained within a technology services environment
- Experience as a system administrator or developer would be advantageous
- Demonstrable experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
- Demonstrable experience in the process of developing and implementing new services and systems
- Understanding of and experience with ITIL (IT Infrastructure Library)
- Demonstrable experience in coordinating and managing tasks, and small projects
What will make you a good fit for the role?
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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