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Senior CRM Analyst

Location: Bangalore
Company: Danaher Corporation
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Several locations can be listed for marketing purposes only - there is only one position available.
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better-faster, simpler, greener, and more informative. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You'll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you'll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
Position summary:
In this role, you will work on improving ASIAN CRM activities in alignment with the global team, supporting the implementation of new features and functionalities on our Salesforce platform, handle customer requests and solve customer problems by providing strong customer focus, applying analytical skills and being solution oriented. This position will help to implement our requirements in the system, customize and modify the system to meet our company needs and support our business processes.
Make a difference - join us to ensure water quality for people around the world!
Essential duties and responsibilities:
- Define project scope and document business requirements
- Design technical specifications, using best practices and minimizing the need for custom coding
- Provide internal CRM consulting, analyze data and processes to improve the business process to driving growth
- Create solutions on our Salesforce platform to meet the internal customer requirements
- Automate processes using Salesforce automation tools, such as Flows, Process Builder, Workflows, Formulas, Assignment Rules
- Create test scenarios and do solution testing
- Functional and technical CRM support as well as troubleshooting of (integration) issues
- Support the set-up of integrations to existing business systems
- Project management and project documentation
Charts the Course
- Leads in a global environment - Demonstrates an appropriate level of business acumen, including understanding of how own role contributes to Hach meeting its strategic goals.
Drives Innovation and Growth
- Listens and responds to customer needs - Demonstrates understanding of customer expectations and end user needs.
- Cultivates and enables breakthrough thinking to drive growth - Generates new ideas and solutions by making connections between customer needs and technologies or processes to meet these needs.
Leads through Danaher Business System (DBS)
- Drives for results - Is able to manage multiple priorities and deliver a consistently strong contribution.
Builds People, Teams and Organizations
- Creates followership through collaboration - Is a team player and works collaboratively across the business for maximum impact.
Qualifications:
We're looking for a hardworking professional with profound Salesforce platform and system implementation experience. Someone who has a commitment to customer focus, is action oriented and thrives in a global environment. This individual is a good communicator and teammate who understands business requirements and can translate them into technical solutions.
Key Behaviors for Success
- Demonstrates understanding of the needs and expectations of our global organization
- Shows a strong customer orientation
- Applies critical thinking when reviewing customer requests
- Able to self-train quickly and pick up new skills as necessary
- Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables and rule relationships
- Builds relationships with internal customers and within team in a global environment
- Ensures high expectations for results
- Strong communication skills
Education and/or Experience
- BA or BS degree in a technically related field or equivalent technical work experience
- 3+ years experience designing and developing effective and efficient technology solutions on the Salesforce platform
- Experience as Salesforce administrator, consultant or developer having strong knowledge of administration and configuration possibilities
- Salesforce Development (APEX, Visualforce, Lightning Web Components, etc.) experience a plus
- Salesforce certification(s) a plus
- Successful project management experience
- Proven effectiveness in working with other associates in a global cross-functional team
- Good English skills
- Occasional willingness to travel
#hyb #remote
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you've ever wondered what's within you, there's no better time to find out.
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