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Senior Technical Writer

Location: India
Company: Cornerstone onDemand
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EdCast, now part of Cornerstone OnDemand, offers a unified platform designed to operate end-
to-end employee experience journeys spanning learning, skilling and career mobility. Its award-
winning platform is used internationally by organizations ranging from large Global 2000 companies
to small businesses and governments. With EdCast's platforms, our customers are able to attract,
develop and retain a high-performance and future-ready workforce. EdCast's offerings include its
Talent Experience Platform, Spark for SMBs, Content Strategy & Solutions and MyGuide Digital
Adoption Platform. EdCast is a World Economic Forum Technology Pioneer award recipient.
In this role
The Sr. Technical Writer is a completely Hands-on person & provides support in creating and editing Client-Centric documentation. The employee is a member of the Tech Documentation team and reports directly to the Documentation Head/ Sr Outbound Product Manager.
In this role, you'll work directly with development teams in a cross-functional, distributed environment. You'll need a technical background that enables you to work effectively with software development engineers, product managers, and integration managers. In addition, you'll need excellent communication skills, and a demonstrated ability to deliver high-quality technical publications under deadlines driven by customer needs.
Responsibilities
- Create and maintain Technical & Marketing documentation for internal or external audiences.
- Work closely with Product Managers and Engineering to keep the documentation up-to-date and accurate.
- Supplement developer documentation with relevant sample code where necessary.
- Edit, Modify, and Proofread documents written by others.
- Ensure timely delivery of documents to align with release timelines.
- Ability to work independently and coordinate with relevant stakeholders.
- Follow style guides and writing standards to deliver high-quality content for customers.
- Develop and maintain, Technical Feature Documents, User Manuals, Online Help, Context-Sensitive Help, Troubleshooting Guides, FAQs, Knowledge Base etc.
- Knowledge of various tools related to online publishing- Confluence, Wiki, GitHub.
You've got what it takes if you have...
- 7-8 years as a technical writer in a relevant field.
- Experience designing and delivering developer documentation.
- Bachelor's degree or equivalent practical experience.
- Experience in technical writing, product documentation, or online publishing.
An extra dose of awesome if you have.
- Experience with HTML and CSS.
- Experience in a UNIX & LMS environment.
- Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
- Work Sample:
Please substantiate the resume with sample work.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
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