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Sr Associate,Customer Services

Location: Bangalore
Company: Dell Technologies
Direct Employers
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Company Description :
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
Why Work For Us:
Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It's how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Role Overview
As Customer Care Sr Associate the scope of the job is to provide high level of customer experience by supporting these customers and Sales on Legal documentation that are required for doing customs clearance and intransit documents. This involves working closely with the various departments like Sales, ICC Documentation, Logistics, Customer care etc. internally and external logistics service provider. Work very closely with the Sales managers of various segment and ensure highest level of Customer experience.
Role & Responsibilities:
Managing Order allocated to agent by contacting sales, customer both over phone and email systems.
Understand various kinds of documents that are required depending on location of the customer or kind of schemes customer is registered.
Engage with customers, sales team, work with external vendors ( Logistics service provider )
Ensure the required documents are collected from customer and share them with back end team.
Ensure utmost safety of Customers legal documents.
Co-ordinate effectively with back end team and ensure orders status are closed in the tool
Engage with other team members and be able to support team member in times of distress or back up team members during emergency.
Fully responsible for Customer Satisfaction and feedback for improvement.
Desired Profile:
1 to 2 years of relevant experience in handling Customer care experience and
Strong leadership behavior and drive for results
Excellent telephone and communication skills -English Language.
Ability to communicate to all levels within an organization
Strong customer service ethic and ability to be empathetic and accept ownership
Well-developed problem solving skills
Goal/Career oriented and self-motivated
Able to work under pressure with minimum supervision
Benefits:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.
Apply now!
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here (http://www.dell.com/learn/us/en/uscorp1/corp-comm/cr-equal-employment-opportunity?c=us&l=en&s=corp&cs=uscorp1) .
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