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Apps Support Sr Analyst

Location: Pune
Company: Citigroup
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The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
- Automate application builds and deployments
- Setup/maintain CI/CD pipeline for all projects during project initiation and maintain the documentation
- Propose and follow the branching/merge strategies in version control tool
- Comply the project with different MOS (Minimum Operational Standards) standards and suggest/implement improvements
- Write scripts and automation using Perl/Shell/Python/Groovy/Ruby
- Coordinate and track the technical upgrade projects.
- Raise and manage service now change for production releases
- Manage all production releases.
- Collaborate with development and operations team.
- Ability to work independently, good communication skills, has experience in working on complex and medium to large projects.
- 5-8 years experience in an Application Support role.
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
- Bachelor's/University degree or equivalent experience
Knowledge/Technical Experience:
- Over 7+ years of industry experience.
- Basic Knowledge on Java 1.8 and Spring Boot framework.
- Basic knowledge on Kafka.
- Basic knowledge on Oracle database, SQL programming.
- Experience on shell scripting
- Possess knowledge Linux fundamentals
- Should have worked on configurations of Source code management tools like Git, Bitbucket
- Hands on experience on setting up Continuous Integration pipelines with tools like Teamcity, Jenkins or Bamboo
- Hands on experience on deployment automation using one of the tools like uDeploy, Jenkins.
- Experience on change management tools like service now
- Basic knowledge of containers and provisioning tools - Docker, Vagrant
- Basic knowledge of Orchestration using Kubernetes or Swarm
- Basic knowledge of Continuous monitoring using ELK, Splunk. Apps dynamics tools.
- Basic knowledge of Knowledge of common cloud service providers like AWS, Azure or GCP
- Basic knowledge of app server (WAS/WebLogic) clustering, load balancing, and deployment topology

Job Family Group:

Job Family:
Applications Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement (\EEO\Supplement\Final\JRF\QA\508c.pdf) .
View the EEO Policy Statement (\aa\policy.pdf) .
View the Pay Transparency Posting (\%20English\formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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