Apply for this jobJob Purpose: The main purpose of the Trade Service Professional's (TSP) role is to provide a tailored top quality service to Citi's India clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios. This role is mainly responsible to manage a team of TSPs and their clients effectively. Key Responsibilities: - Support the Unit Head for migration of TSPs from Third Party organization to CSIL. - Provide leadership to a team of TSPs - Accountable for the performance and deliverables of the said cluster of TSPs - Accountable for ensuring that the unit comply with the Citibank Risks & Control policies and processes - Manage daily activities of the team including work allocations, reviewing performance of the TSPs and ensure efficiencies. - Serve as a primary point of escalation for internal and external clients - Create and monitor appropriate metrics for tracking the team's performance - Work in partnership with TTS Implementations, Sales, Product and Technical Partners for New Client on-boarding - Work with product and sales teams to address and resolve customer issues efficiently - Develop and review metrics, and monitor mechanisms to fully gauge the health of managed clients across our Corporate and FI portfolios. - Place a high emphasis on controls - Ensure Quarterly Client Service Reviews for Trade services with focus on individual client scorecards. - Ensure and monitor the right focus is placed on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP. - Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams. - Work with product and sales teams to address and resolve customer issues efficiently.
Job Family Group: Operations - Transaction Services
Job Family: Cash Management
Time Type: Full time
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