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RPA (Robotic Process Automation) Tech Lead - AVP - C12

Location: Chennai
Company: Citigroup
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Job Background:
CISO RPA (Robotic Process Automation) Program was established to allow Citi resources to focus on more complex work, thus creating greater value. To that end we have formed an RPA Production Support Team that is involved in Identification, development and maintenance of scoped RPA Automations. RPA PROD Support Tech Lead is part of the Global Identity & Access Management within Citi, which is a division of the bigger Chief Information Security Office. This person will be responsible for driving projects that improve the Straight Through Processing capabilities of the Global Identity and Access Management team, will identify opportunities and engage with various Process Owners and Partner Teams to drive the automation of manual processes. This role will also be responsible for managing a team of RPA (Robotic Process Automation) developers directly and ensuring that critical RPA projects are delivered within budget and timelines.
Key Responsibilities:
As RPA PROD Support Tech Lead you will:
- Be responsible for the overall planning, coordination, implementation, execution, control and completion of specified RPA projects, Tech Requirement changes and process improvements, ensuring consistency with Citi project management governance.
- Identify and deploy new automation vectors to reduce the manual touch points in operations.
- Ensure that new and maintained processes using RPA Automation model and workflow are efficient, well structured, maintainable and easy to understand.
- Design conceptual architecture, technical solutions and lead efforts to develop, test and implement Automated Processes into production.
- Identify, document and understand project dependencies, identify key stakeholders who participate in project scope definition
- Define and meet RPA Use Cases milestones, monitoring adherence to project scope, requirements and design documents in accordance with RPA Playbook.
- Be responsible for bot development and maintenance per development and SLA standards.
- Be responsible for creation of Project Artifacts as defined in RPA Playbook and RPA Policy document to meet the defined requirements.
- Proactively address issues and risks (bot IDs entitlements, Bot VDIs, Bot on-boarding, migration etc.) that could impact project schedule and/or budget.
- Work collaboratively with Partners and Stakeholders during all Project phases and ensure correct maintenance of live Use Cases.
- Take responsibility for project activities including work estimation, planning, stakeholder management and project quality.
- Partner with cross-functional technology and design teams to ensure consistent solution delivery.
- Report status, issues and risks to tech leads on a regular basis.
- Communicate to all stakeholders on a timely basis and in clear, succinct manner.
- Maintain weekly and monthly operating reports.
Ideal background:
- Fluent English knowledge.
- Bachelor's/University degree, Master's degree preferred.
- Experience in project management and delivery,
- Experience with Automation Anywhere or similar RPA tools
- Familiarity with Information Security/ Identity and Access Management process
- Attention to details and ability to manage multiple priorities in fast-paced environment
- Strong problem solving and analysis skills
- Strong MS Office skills including Power BI, Excel and PowerPoint
- Balanced blend of analytical skills, problem solving, strong decision making, time management, reporting and communication skills

Job Family Group:

Job Family:
Information Security

Time Type:

Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement (\EEO\Supplement\Final\JRF\QA\508c.pdf) .
View the EEO Policy Statement (\aa\policy.pdf) .
View the Pay Transparency Posting (\%20English\formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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