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Operational Analytics

Location: Bangalore
Company: Cigna
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Operational Analytics - IM D&A
Job Role: BI Analyst
Location: Bangalore, India
Business Intelligence/Analytics:
- Responsible for Testing and support of Operations Analytics. Demonstrates ability to interpret and refine customer requirements and effectively fulfills information needs using available business intelligence and analytical tools and techniques or through development of ad hoc queries and or macros.
- Visualization expertise needed to be able to provide actionable insights.
- Delivering BI/ analytics small solutions in a pro-active and timely manner based on assigned priorities and uncompromising quality with effective testing practices applied.
- Communicate progress on assigned initiatives to management and customers of the initiatives.
- Able to balance tactical day-to-day delivery of MIS with new MIS/BI builds.
Project Management:
- Identify scope, avoid scope creep, provide estimations, adherence to estimation, communication around progress, delivery with quality checks in place, communication to stakeholders, lessons learned - apply to next deliverable.
Solution Capability:
- Design and devise solution for small to complex BI delivery projects, including identifying static (e.g. Excel/Access) and dynamic (e.g. SQL, Oracle) data sources, alignment to business requirements, gaps in available processes and data, best path forward to delivery BI/ analytics/ insights to business leveraging existing tools/ capabilities with sustainable solutions.
- Comfortable building sustainable yet tactical solutions in spite of lack of enterprise solutions with offline and online data sources while working with technology for "end state" solutions
Business:
- Knowledge/ prior experience of Operations, Health Insurance strongly preferred with demonstrated experience in driving operational metric reporting/MIS and improvements while working directly with internal and external customers
- Ability to interpret data to understand key drivers for results and principal factors leading to the numbers and impact of a metric on other functions.
Cross Functional:
- Knowledge/ prior experience of Operations, Health Insurance.
- Senior leadership communication skills.
- Adaptability, multitasking without impacting quality, ability to handle pressure, changing priorities.
Tools:
- Must Have: Expert in Qlikview / tableau 3 years.
- Expert in Excel/Access and other MS office suites - 4 - 5 years.
- Exposure/ knowledge of additional BI & Analytics tools: Cognos/ Business Objects: 4- 5 years.
- SQL expert: 4 years.
- SharePoint or other collaboration tools - 2 - 3 years.
- Total work experience in BI/ Analytics: 6 years.
Qualification: Bachelors with 8 years of work experience or Masters with total 6 years of work experience.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
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