Apply for this jobThe Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. Responsibilities: - To control and support data integrity and general ledger reconciliation. Timely submission of proofs and reporting to stakeholders - Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams - Manage professional teams and departments through delegation of tasks and responsibilities - Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements - Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel - Create and develop budget, policy formation and short-term resource planning - Manage occasionally complex and varied issues with significant departmental impact - Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function - Provide evaluative judgment based on analysis of information in complicated and unique situations - Ensure essential procedures are followed and contribute to the defining standards - Has the ability to operate with a limited level of direct supervision - Can exercise independence of judgement and autonomy - Acts as SME to senior stakeholders and /or other team members - Ability to manage teams - Comprehensive understanding of multiple areas, products and processes within a function and how they interact in order to achieve the objectives of the function - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Job Responsibilities: - Train the team members and managers on the various GL accounting and ensure team understands the impact on Balance Sheet / P&L - Closely work with other managers to understand their processes and come up with impact analysis to various GLs within Core Ops - Generate process improvement ideas and provide inputs related to technology and operations - Seamless delivery of output and ensure system integrity accounts are validated always - Motivate and manage a team of 70+ members - Extensive knowledge on Banking Core operations, Back office and Branch operations Area of Impact: This is a critical role considering the system postings & various General Ledger accounts. If any errors found in the processing can result in incorrect postings and archival of reports related to Retail Banking / Card systems. Consistent communication with stakeholders and team to understand and deliver as expected. Qualifications: - 10-12 years of experience in managing a team - CA, CMA or any equivalent certification with strong excel skills or someone who has extensive Banking experience - Team player, detailed oriented, leadership skills, critical thinker - Ability to work unsupervised and adjust priorities quickly as circumstances dictate - Demonstrated problem-solving and decision-making skills - Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements - Proven organization and time management skills. Motivate and manage a team of 75+ members - Consistently demonstrates clear and concise written and verbal communication skills Education: - Master's degree preferred - CA, CMA or any equivalent certification Shift Timings *: Candidate should be willing to work in 24*7 shifts including late night shift start timings. Should be flexible for any shift timing (rotation shifts, permanent night shifts and late-night shifts). Weekend working may be BAU as per business requirement This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\aa\policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\%20English\formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.Apply for this job