Product Support/ Customer Relation Executive
❮ back to last search| Salary: | 1.5 - 0.000015 lacs/annum |
|---|---|
| Location: | Noida |
| Company: | HRStop |
| Hours: | Full time |
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on our services via remote desktop calls if required
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets Skills:- Customer Success, Technical Training, Tech Support and Customer Success
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