Customer Support Executive for E-Commerce customers

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Responsibilities -
 Communicates with customers by phone, chat or email.
 Manages difficult or emotional customer situations.
 Responds promptly to customer needs and solicits customer feedback to improve service.
 Follows up on order shipment and delivery for 100% customer satisfaction.
 Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.
 Effectively speaks, writes and presents clearly with persuasion.
 Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.
 Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.
 Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent.

Requirements -
• Any Graduate with Excellent oral and written English communication
• Good interpersonal skills and ability to gel and work well within a team
• Freshers with good English communication skills may also apply.
• Experience - 0 - 1 years
• Working hours - 5 days per week

Hiring Process : Face to Face Interview Skills:- Communication Skills, MS-PowerPoint, MS-Outlook, MS-Excel and Customer Success

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