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Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

Salary: 1 - 4 lacs/annum
Location: Mumbai
Company: Whataportrait.com
Hours: Full time
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We are looking to hire for Client Servicing Associate for our e-commerce business, who resides in Mumbai preferably western suburbs. This is an email / chat oriented profile (No calls involved) with office hours 10.30 am to 7 pm. This is a mix of Client-servicing, Operations and sales. Prior experience in these fields though preferred, is not mandatory. Freshers with excellent written english are welcome to apply.

Job Description:

- Develop and maintain existing client relationships in person via chat and email only
- Professionally and effectively employ sales skills to achieve targeted sales
- Effectively communicate with overseas clients to gain commitment to purchase
- Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets
- Liaise with vendors and contracted artists to accomplish projects assigned in timely manner
- Ensure Quality control / proofing for every accomplished project before sending them over to customers for approval
- Respond to customer inquiries via email in an efficient and effective manner
- Must have knowledge of Sales management / tracking / monitoring / reporting / Inquiry Handling
- Customer Feedback Collecting Reviews from customers

Desired Candidate Profile / Skills:
- Excellent written communication skills.
- Should not make grammatical errors.
- Great communication Skills
- Customer orientation and Problem Solver
- Strong organizational & time-management skills
- Ability to do multi-tasking

About Us
WhataPortrait.com was created for and by art enthusiasts. Our team is comprised of a network of artists all over the world, in areas such as the U.S., India, Philippines, and China. All of our artists are professional and hand-picked for their ability to deliver world-leading quality straight to you. We specialize in transforming your favorite photos into masterpieces. Each and every artwork is 100% handmade and custom. You are guaranteed to receive high quality at a great price every time!

Our Mission: "To bring art to everyone’s life and to keep the tradition of handmade art alive!" Skills:- Communication Skills, Project Management and Business Writing
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