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Client Account Service Manager

Salary: 9 - 13 lacs/annum
Location: Pune
Company: FIGmd
Hours: Full time
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Roles and Responsibilities:
➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US
clients
➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are
delivered in timely manner with accuracy
➢ Act as a Mentor to the leads and team members as appropriate
➢ Ensure effective governance and tracking mechanism in place to manage the team
➢ Perform activities for Practice on-boarding as per the agreed time lines
➢ Ensure team adheres to HIPPA or any other security/US Health care regulations
➢ Ensure all incident tickets are kept updated at regular intervals
➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external)
➢ Timely and accurate update of timesheet
➢ Documentation and analysis of current and future processes Skills:- ITIL, Systems Development Life Cycle (SDLC) and KPO
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