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Technical Sales Executive/Tech Support

Salary: 2 - 3 lacs/annum
Location: Noida
Company: Adsvento
Hours: Full time
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Responsibilities:
o Working with customers/employees to identify computer problems and advising on the solution
o Logging and keeping records of customer/employee queries
o Analysing call logs so you can spot common trends and underlying problems
o Updating self-help documents so customers/employees can try to fix problems themselves
o Working with field engineers to visit customers/employees if the problem is more serious
o Testing and fixing faulty equipment

Skills:

• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Good analytical and problem solving skills
• Good interpersonal and customer care skills
• Good accurate records keeping Skills:- Sales, Tech Support and Inside Sales
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