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Customer Service-Chat and Emails

Salary: 2 - 4 lacs/annum
Location: Mumbai
Company: Shop101
Hours: Full time
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The primary responsibilities of a Chat/Email Support Executive would be :
Respond on chats/emails to provide resolution to the query and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Skills required:
Prior Experience in Chat or Email compulsory
Patience & Temperament
Good communications skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle the pressure Skills:- Client Servicing, Inbound Marketing, Inbound Chats, Inbound Calling and Chats
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