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Channel Sales Executive

Salary: 5 - 15 lacs/annum
Location: Chennai
Company: Freshworks
Hours: Full time
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Bachelor’s degree preferred in computers, marketing or similar stream
1-4 years experience (in sales)

Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on
Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies
Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams
Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on
Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
Discover and implement new / market-specific lead generation exercises to supplement inbound lead generation, working closely with marketing teams and reseller sales teams
Be the single point of contact for partners for all things technical
Provide L2 support and follow up for partners on customer queries
Arrange online training sessions and ensure partner is upto to speed with what's new in the product
Handle incoming support tickets from partners, manage escalations from partners/customers

Be willing to work in night shift
Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
Excellent verbal and written communication skills
Self-motivated with a proactive approach on projects
Technical knowledge
Attention to detail, ability to articulate clearly
Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory Skills:- Channel Sales, Business Development, Inside Sales and Sales
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