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Customer Success Manager

Salary: 3 - 5 lacs/annum
Location: Ahmedabad
Company: Armada Intelligence Inc
Hours: Full time
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YOU :

* Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred
* Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus
* Are excellent writer and communicator with strong presentation skills both via phone and email
* Are able to learn new concepts and processes quickly
* Are willing to relocate to Ahmedabad, Gujarat


YOU PROBABLY HAVE:

* Ability to proactively identify and solve any issues that could affect customer satisfaction or retention
* Used analytics/CRM tools like Intercom, Mixpanel, Piwik
* Strong analytical skills to capture insights on how the customer is interacting with the platform
* Excellent English skills, both written and spoken
* Knack of speaking and communicating with people


YOU WILL:

* Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary
* Provide support to new and existing Armada customers
* Coach customers on new uses and best practices for Armada to drive adoption and retention
* Provide timely and thoughtful responses to client questions and requests
* Communicate with engineering and product teams to make the system efficient Skills:- Customer Success, Customer Retention, Customer Support and Analytics
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