Support Specialist

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Roles and Responsibilities
• Build a strong working relationship with partners and customers to
support the success of the supply chain.
• Cultivate multi-level customer relationships and identify key decision
makers to uncover specific needs.
• Understand competitor strategies, capabilities and pricing
• Understand their business strengths, weaknesses, capabilities and
future opportunities
• Actual estimating, negotiating and analyzing procurement for projects
successfully
• Analyze the vendor targets and manage the container database
• Integrate and educate customers on FreightBro technology solutions
• Coordinate and participate in customer meetings with decision makers
• Develop comprehensive pricing strategies
• Provide excellent Customer Service to ensure customer issues are
resolved
• Accountable for collaboration between the internal and external
stakeholders to ensure first class service delivery is provided to all
relevant customers and partners

Skills for trade
• 1-3 years hands-on work experience in logistics company
• Strong Analytical & Negotiation skills
• Ability to work effectively & efficiently in a team environment
• Build, maintain and develop good relationships with internal and
external contacts.
• Must be a highly organised individual with excellent interpersonal skills
and the ability to network and form relationships on behalf of the
company
• Ability to do multi-task, set priorities, organize work and implement the
action plan accordingly Skills:- Logistics, Multitasking and Teamwork

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