What makes a good hotel manager? Not just a degree in hospital management is enough; the job seeker should also have considerable experience by interning in a big hotel to gauge an understanding of their working culture. Becoming a hotel manager is a deliciously competitive field, but the pay and respect earned is very good. The manager should be able to blend technology with new ideas and willing to take initiatives to try out new ideas. The hotel manager must also be a skilled communicator because he has to build a cohesive team to see success at his job. The hotel manager must be able to spot talent instantly and should have the skills to hone in and polish the talents inherent within his team members. The hotel manager is like the captain of a ship because he has to be a good leader to provide quality service to his guests. He should also be brave enough to take calculated risks.
He is the liaison between the clients and the hotel staff, and between the client and the hotel, so he has to be pretty good at communication and grasping skills. Apart from promoting and marketing the business, the manager must recruit, train and monitor his staff, delegate work schedules, greet guests, supervise maintenance and security, manage budget, analyze and maintain statistical records and carry out inspection of rooms, restaurants, lobbies, elevators and other areas within the hotel.
• Problem-solving skills
• Good at team building