People who are working in hospitality and catering industry are classified as special service providers. They can work in hotels, restaurant chains and resorts. This kind of job is challenging and a training is a must in this industry although some hotels and restaurants train their staffs from scratch. Some of these jobs involve customer service wherein it is required to develop rapport between the hosts and the guests.
Professionals in this industry are expected to be a lot knowledgeable about the rules and ethical standards. Kindness, generosity and patience are expected to be the nature of the people in this industry as this is of full service to people. It is also expected for them to be always positive in their views and sensitive to the needs of the clients.
These people are usually under the supervision of the management customer care services and the main responsibility includes establishment of good and cordial relationship between the management and the guests or clients. Each worker should be able to work effectively with his team while assisting the guests. Any person in this industry should be able to manage the equipment and supplies to ensure operational efficacy of the services.
These responsibilities will be able to help them to:
• Demonstrate skills of selling and promoting hospitality or catering in the market
• Enhance practical experience of working an an individual and with teammates.
• Demonstrate ability to articulate interpersonal skills