The role of customer support is of paramount importance in the service sector and is the primary point of contact between a client and a company. They serve in various capacities as advisors about products or services, resolving queries, answering calls or emails, and serving as link facilitators or interfaces between the company or industry and its customers.
Customer support professionals are found in both government institutions as well as the private sector, and are an invaluable asset. The rewards are good with ample scope for growth in the service industry. Customer relationship skills are a must and though there is a relative amount of stress dealing with difficult customers, the overall profession is satisfying with decent remuneration for experienced staff. It involves teamwork and co-operation at all levels.
The tasks of serving as a customer support assistant include the handling of correspondence including regular mail, email and by phone. They have to ensure that the customer receives prompt and efficient services, while also making sales, receiving payments, setting up appointments or referrals, administrative tasks, giving information about products or services etc. They need to ensure that the highest standards of customer care are maintained.
Ability to maintain a calm disposition in stressful situations
Great people handling skills with tact, courtesy and good job knowledge
Sound communication skills and team spirit